Tenacity is Hiring Young People for 15-Month Call Centre Learnership – Apply Before It’s Too Late!🔥
Tenacity invites all young, enthusiastic, and suitably qualified applicants to apply for their exciting Customer Services Call Centre Learnership Vacancies. This learnership offers a 15-month contract, and applications will close soon — so don’t miss out!
Are you between the ages of 18 and 30, unemployed, and have a Grade 12 certificate? Then this might be the break you’ve been waiting for! Tenacity is offering a golden opportunity to join their Customer Service Call Centre Learnership Programme, where you can study and work at the same time. Yes, that’s right — you’ll gain real job experience while earning a qualification, and it won’t cost you a cent.
This programme is designed to help young people kickstart their careers in the call centre and customer service industry. It runs for 15 months and includes both classroom training and on-the-job work experience. Once you finish, you’ll walk away with a National Certificate in Micro Finance (NQF Level 4) — a real boost to your CV and future career.
✅ What You’ll Gain:
This isn’t just a learnership — it’s your foot in the door. You’ll walk away with:
- A nationally recognised qualification
- Practical experience in a real customer service environment
- Improved personal, business, and technical skills
- A better understanding of how call centres operate
- A strong foundation for a long-term career in customer support
And there’s more! This learnership helps you grow professionally and personally — from boosting your confidence to teaching you how to solve problems and handle pressure like a pro.
📌 Your Role as a Call Centre Learner:
If you’re selected, here’s what you’ll be doing:
- Attend all training sessions and pass the required assessments
- Complete a Portfolio of Evidence (POE) as part of the learning process
- Help real customers by answering questions, resolving complaints, and making them feel valued
- Follow company rules and always be professional
- Do basic admin tasks to help with customer accounts
- Learn how to manage your time, communicate clearly, and stay organized
🧠 What We’re Looking For:
We’re looking for positive, hardworking individuals who are willing to learn. Here are some of the things we’d like you to have:
- A genuine interest in helping customers
- Great communication skills (both speaking and writing)
- The ability to stay calm in busy or stressful situations
- Flexibility and a team-player attitude
- Good time management skills
- A desire to grow and build a career in customer service
📋 Basic Requirements:
To qualify for this learnership, you need to:
- Be between 18 and 30 years old
- Have Grade 12 with either Mathematics or Mathematical Literacy
- Be currently unemployed
- Have no work experience or very limited work experience
- Be available to commit to a 15-month programme
- Not be studying at the moment or planning to study during the programme
- Be able to work shifts and weekends when needed
- Not have participated in any learnership or skills programme in the last 12 months
Preference will be given to Employment Equity and disabled candidates, in line with Tenacity’s commitment to transformation.
🧭 Location:
This opportunity is based in the Northern Suburbs of Cape Town. It’s ideal for locals who can easily commute and are eager to start their career in a professional environment.
💸 Salary and Duration:
- Contract Type: Learnership (15 months)
- Salary: Market-related (you’ll earn while you learn!)
- Job Level: Entry-level / Skilled
💬 Why You Should Apply:
This is your chance to earn a qualification, gain experience, and get your foot in the door of the working world — all at the same time. With Tenacity, you’ll grow personally and professionally in a supportive environment where learning is the top priority.
If you’re ready to change your life, this is the opportunity you’ve been waiting for.
Don’t wait! Apply today and take the first step toward a brighter future. Tenacity is looking for YOU!
